Customer Perspective: If the shoe fits
A satisfied shoe retailer headquartered in Kansas: With more than 400 stores, we're the biggest specialty family footwear retailer in the Western Hemisphere. We've been working with YRC Logistics for a long time now. We have faith in their ability to keep our shipments moving--and we're talking about nearly 6,500 deliveries every week.
Recently, we changed our processes. To save time and money, we consolidated two distribution centers into one. We didn't change our requirements--we still needed to maintain window-day-delivery accuracy and keep the metrics up.
Our YRC Logistics team came through with a solution that's flexible enough to work during our peak season and other times. They adjusted their staffing at the YRC Logistics cross-dock distribution centers to meet our changing volume and the frequency of deliveries. They worked with us every step of the way to make sure they hit our delivery metrics. They understand: Our reputation is riding on these deliveries. The shoes have to be in the stores as needed. And they are.
The broad source of services we get with YRC Logistics is a huge help. Here's how it works: They scan our shipments at the DC, and reconcile that against our Web-based system. Then, after the products are sorted and segregated based on scorecard information, they're loaded onto trailers for delivery. They're scanned again at the delivery time, so we have all the information we need.
It may sound simple. It's not. Our distribution is complex and our expectations are high. When a customer walks into one of our shoe stores, we want to have the right product on the shelves. YRC Logistics helps us do that, and we really appreciate having them on the team.
See what YRC Logistics distribution services can do for you! Find out more today.
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