Your questions, answered.
Thank you to every one who has submitted a question. We're always glad to hear from you! We appreciate knowing what's on your mind.
Question: I’m looking for your bill of lading or proof of delivery shipping documents online. Where are they? (02/10/2010)
Answer: You will find shipping documents at: http://www.yrc.com/shippers/shipformlib.html
In addition, we encourage you to contact the YRC Customer Support Center directly at 1-800-610-6500. In Canada, call 1-877-330-3321.
You can also send an email to customer.service@yrcw.com with the relevant shipment information.
Question: When is the stock dilution going to take place? (02/03/2010)
Answer: Dilution as a measure of price per share initially occurred in November 2009 when YRCW announced the debt-for-equity offer, and the market reacted to the planned dilution of up to 95 percent from the note tender.
When new shares are issued, the stock price may adjust again; such stock market behavior is difficult to accurately predict.
Stock prices vary due to a vast number of factors, many of which are unrelated to the operations of our company or the anticipated issuance of new shares.
YRCW issued approximately 36.5 million common shares upon completion of the note tender. We expect to issue up to approximately 957 million additional common shares the business day following shareholder approval of the proposals described in the proxy statement, with conversion of the preferred shares issued in the note tender.
We will provide more specific information as soon as it is available.
To ensure immediate notification, please register for YRCW email alerts.
Question: Where can I find a list of YRC service centers? (01/27/10)
Answer: To find a YRC service center, simply click on this link and enter a ZIP code or select a state or province.
The service center locator also provides information on facilities in Puerto Rico, Mexico and Canada.
In addition, if you bookmark www.yrc.com, you’ll always have fast access to the “Find Service Centers” box on the homepage of our website.
If you have any trouble locating the appropriate facility, simply call our YRC Customer Support Center at 1-800-610-6500.
Question: Where do I go for Exhibit Services information? (01/20/10)
Answer: We've had several questions lately about our Exhibit Services, including some asking if we still offer these specialized solutions.
We absolutely do.
As the heavyweight experts in Exhibit Services, YRC helps you expedite deliveries and provides on-site assistance at most major shows in North America.
We also offer Sealed ExhibitTM protection you won't find anywhere else.
As the industry experts, we update exhibit and tradeshow information on YRCW Insight regularly, so look here to stay informed.
We're also pleased to provide tips for successful shipping to and from exhibits.
For guaranteed exhibit success, choose YRC.
Question: With the successful debt for equity swap, what are the plans for the success of the company to avoid this from happening again? (01/12/10)
Answer: Throughout our history, in years of great success and years of great challenges, we have talked about our ongoing journey. Competitors and analysts thought our journey would end in 2009. We are delighted to have proven them wrong.
The success of our note exchange marks a major turning point for YRC Worldwide. With our significantly restructured balance sheet and enhanced liquidity, we begin 2010 with a far more solid financial foundation.
In addition to our renewed financial strength, we are also encouraged by signs of recovery in the U.S. and global economy.
We have several specific areas of focus now, including a continual effort to enhance the quality of our service.
The YRC Worldwide Board of Directors will soon reflect the new ownership of the company--updates on board changes will be announced as soon as they are made. In addition, we will be moving forward with plans to deal with bonds that were not tendered in December.
We encourage you to check YRCW Insight regularly for timely and transparent communications on all these initiatives.
Question: Is YRCW going to close their doors? (12/16/09)
Answer: We have no intention of shutting the doors at YRC Worldwide. We realize that many customers and colleagues remember the day Consolidated Freightways (CF) shut its doors. We are not CF. In fact, CF was one company with a much more limited set of capabilities. YRC Worldwide is comprised of multiple transportation companies that provide best-in-class capabilities across regional, national and global supply chains. And we fully understand that the success of our business impacts the success of your business.
CF did not follow the comprehensive strategic plan YRC Worldwide has been following. They did not communicate with customers about their financial progress in a timely and transparent manner, using tools such as YRCW Insight. They did not benefit from the ongoing support of all stakeholders.
That support is a huge differentiator. For example, the Teamsters have played a tremendous role, ratifying two agreements within eight months that will contribute significant savings. As another example, our lender group has provided the flexibility we need to amend the note exchange offer.
While we focus on the future, competitors and analysts continue to cast doubts about our viability. Speculation and rumors aside, we do have language in the official SEC filing that mentions we expect to seek bankruptcy relief if the note exchange offer isn't successful. Such bankruptcy relief, under Chapter 11, would allow us to keep our doors open and continue providing uninterrupted service. Keep in mind: The wording about bankruptcy fulfills our obligation to disclose risks to our investors. We have confidence that our note holders understand the value of our company and will exchange the notes. And we will continue to keep you informed, every step of the way.
Question: Why would you outsource supply chain opportunities to India when people in the U.S. are losing their jobs? I can't believe you had the nerve to publish the article, "India's tax reform: New prospects for supply chains." (12/08/09)
Answer: The YRCW Insight story from the Nov. 18 issue on tax reform in India reflects the strategic information we provide to clients with operations around the world. As briefly touched on in the story, YRC Logistics has offices and employees in India. While our main office there is in New Delhi, we have a total of seven locations throughout India and are well-positioned to provide an on-site advantage to YRC Logistics clients.
In addition, our global supply chain expertise continues to bring business to our corporation, creating opportunities for profitable growth and the resulting benefits to all employee-owners. YRC Logistics now has company facilities in 20 countries around the world. We are pleased to share YRCW Insight with our clients and employees in those countries, along with our U.S. readers.
We regret any confusion about the intent or impact of the story.
Question: I know there have been changes in YRC sales--I have an appointment to meet my new account executive. I liked the AE I had. What's going on? (11/24/09)
Answer: Given your history of success with our team, we hope you like your new YRC account executive and are able to quickly establish a productive and efficient relationship. The changes are part of our comprehensive strategic plan. We have streamlined the YRC sales organization so we can provide increased personal attention to accounts. The new organization is divided into specific geographical areas, and requires fewer account executives. In addition, some accounts have shifted to our Corporate Sales and Inside Sales divisions.
Question: What is the latest update with the note exchange? (11/18/09)
Answer: All the official documents have been filed with the SEC. The note exchange offer remains open through midnight Dec. 7, 2009, unless the offer is extended by the company.
Since the filing of the S-4 with the formal exchange offer, the capital market reaction has generally been favorable--the market value of the notes has generally increased.
This marketplace response reflects our ongoing belief that the comprehensive strategic plan is working.
It's an opinion others share.
Question: How do I get a rate quote? (11/10/09)
Answer: We appreciate your interest in doing business with the brands of YRC Worldwide and have made it simple for you to obtain rate quotes.
For YRC and YRC Reimer services visit yrc.com OR call YRC Customer Support at 800.610.6500 or in Canada, call 877.330.3321. You can also send an email to customer.service@yrcw.com with the relevant shipment information.
For YRC Logistics, please use the Global Quote Form or call Customer Service at 1-877-232-1845.
For fast rate quotes with Holland, Reddaway, New Penn and YRC Glen Moore, simply return to the homepage of YRCW Insight, scroll to the bottom, and click on their websites.
We look forward to delivering confidence to you every day, with every shipment!
Question: Do you have YRC merchandise available for sale? (10/28/09)
Answer: Glad you asked! Yes, just this month we launched our new online merchandise site, "The YRCW Connection." You'll find all your favorite brands--YRC, YRC Reimer, New Penn, Holland, Reddaway, and YRC Glen Moore--and a big assortment of apparel, hats, office supplies, and items for your leisure activities.
For your convenience, shop our online catalog either by company name or type of merchandise. And for a limited time, you can find great savings on items featuring our legacy brands.
Question: Can you provide some details on the top-level management changes announced recently? (10/21/09)
Answer: Earlier this month, YRC Worldwide was pleased to announce expanded roles for two key leaders in our organization, Tim Wicks and Sheila Taylor. Wicks and Taylor play integral roles in the implementation of our comprehensive strategic plan, and will expand their positive organizational impact with these new responsibilities.
Wicks, who joined our organization a year ago as executive vice president and chief financial officer, has been named to the position of chief operating officer for YRC Worldwide. In this role, he is responsible for all sales, marketing, operations, financial strategy and results. Wicks reports to Chairman of the Board, President and CEO Bill Zollars. Find out more.
Taylor, a longtime leader in our organization, is now executive vice president and chief financial officer. She has overall financial responsibility for the organization, including oversight of treasury, accounting, tax, financial forecasting and investor relations. Taylor had been vice president of investor relations and treasury for YRC Worldwide. She has been with the company since 2002, and has held a variety of finance leadership and management positions. In her new role, she reports to Wicks. Learn more.
For more information on these appointments and the expanded role of Mike Naatz, executive vice president and chief information and service officer, please visit our online newsroom.
Question: With winter coming, do you offer special services for temperature-sensitive shipments? (10/14/09)
Answer: Yes! Our operating companies have the technologies and procedures to protect your shipments from freezing while in transit.
With recent changes in the weather and fall leaves flying, be sure you are prepared.
Find out more! Contact your sales representative or visit
YRC,
Holland, or New Penn online today.
Question: Since the launch of yrcregional.com, I'm having trouble accessing my personal account. How do I reset my password? (10/07/09)
Answer: To reset your password, visit this login page. Then simply click on "Forgot your Username and/or Password?" link and just follow the prompts.
If your email address has changed or you are having trouble getting your user name or password, please email us.
One other tip: If several people share the same login, remember to communicate internally when you change your password . . . or just set up individual logins.
Question: The financial news is starting to sound more optimistic. From your perspective, is the economy rebounding? (09/30/09)
Answer: There are clearly signs that the economy is stabilizing, and that's certainly good news. We are in a U-shaped recovery period, and the question now is how long we bump along at the bottom of the U before manufacturing and retail really start to rebound.
Question: I am working with a group of manufacturers who want to consolidate logistics functions to save money and time getting consumer products into China. Can you provide this kind of service in Shanghai or other major Chinese city? (09/23/09)
Answer: We appreciate your interest in the brands of YRC Worldwide. We can help you through YRC Logistics, which offers global distribution and transportation services throughout North America, Asia, South America and Europe.
YRC Logistics has a network of 64 logistics service centers throughout China, including both bonded and non-bonded warehouses in Shanghai. These facilities are capable of supporting value-added activities such as fulfillment, pick and pack, and labeling -- utilizing best-in-class technology systems.
Question: I am a long-time Yellow customer. Don’t you think sending Roadway trucks, drivers and trailers to customers who previously used Yellow affects business? (09/16/09)
Answer: We appreciate your comments, and your loyalty to Yellow. As you may know, we didn't
rush to integrate Yellow and Roadway, and the strong feelings customers had about
each brand certainly played a role in our strategic approach.
However, after operating each company as an independent brand for several years,
it became clear that we could have a stronger network and more efficient operations
by integrating these two industry leaders. While the March 2009 integration had
its bumps, it is now proving its value – with enhanced operations on the
most comprehensive network in North America. Since integration, our service performance
statistics show ongoing positive trends, with improvements in on-time delivery,
days in transit, and quality control.
As we move toward switching out the heritage logos on our equipment, please remember
that our drivers are not from Yellow or from Roadway now. They are from YRC, and
they are the heavyweight experts. As employee-owners, they're dedicated to delivering
confidence to you every day, with every shipment.
Question: What difference does the new Teamsters agreement make to me, as a customer? (09/02/09)
Answer: The cost-saving aspects of the modified labor agreement play a critical role in the YRC Worldwide plan to restore financial strength. As a direct benefit for customers, the agreement also provides more flexibility in how we staff, so we can better respond to volume surges and customer needs. In addition, we can call in more of our professional drivers and dock workers when needed, rather than relying on a smaller team and overtime hours. We expect this added flexibility to help improve service levels and reliability.
Question: Answers that skirt the issue are useless. Why aren't you really answering the questions? (08/24/09)
Answer: We sincerely appreciate and understand this feedback. In our industry's history, companies dealing with financial challenges have typically gone silent. We don't want to do that. YRC Worldwide is implementing a comprehensive strategic plan, and we want to provide you with solid information about our progress and next steps. That's the basic goal behind YRC Worldwide Insight.
Naturally, given the nature of our productive talks with various YRC Worldwide stakeholders, there are legal limitations as to what we can say about ongoing discussions. There are times we have the choice of ignoring questions or answering them as well as possible. We have tried to answer them as well as possible and will continue that approach in the future.
Question: Since the network integration, we've dealt with some linehaul delays. What is YRC doing about this? (08/12/2009)
Answer: We appreciate hearing from customers with concerns, and check into individual situations. It's important for all customers to know that when the YRC network was designed, the majority of Yellow and Roadway lanes had the same service standards. In lanes where there were differences, decisions had to be made. Overall, the new YRC network--the most comprehensive network in North America--has more service centers than either Yellow or Roadway had individually and higher on-time service performance.
With the strength of our network and the proven experience of our professional drivers, it's our goal to deliver confidence with every shipment.
Question: What is YRCW going to do with the regional companies I've heard several different rumors. Are you selling them off? I also heard they are going under. (08/12/2009)
Answer: Answer: We appreciate your question. These rumors are part of the current competitive noise about YRC Worldwide and our operating companies.
Our focus is on continually delivering confidence to customers of our regional companies, not selling or closing the companies. Our regional companies, including Holland, Reddaway and New Penn, are leaders in next-day service in their areas and together offer the most comprehensive North American network providing next-day, second-day and time-sensitive services. As part of the YRC Worldwide family of brands, our regional companies continue to deliver award winning regional service with some of the lowest claims ratios in the industry. Thank you for your interest.
Question: What does YRC stand for? (08/05/2009)
Answer: YRC is the brand name for the newly formed company built from the integration of Yellow and Roadway, both pioneering leaders with over 160 years of combined experience and expertise in the transportation and logistics industry. At one time, our holding company was known as Yellow Roadway Corporation. Today, YRC stands for the confidence delivered when the genuine heavyweight experts deliver your shipments--reliably and efficiently--on the most comprehensive network in North America.
Have another question? See the "HAVE ANOTHER QUESTION? ASK US HERE." Blue box at the bottom right-hand corner of our homepage. Select a category, type your question in the box, and send.
