Customer Perspective: A "business that truly cares about customers"
A provider of tennis products in San Jose, California: When humidity or perspiration has the racquet slipping in their hands, tennis players reach for the grip enhancer PrinceGrip Plus manufactured by SportsRapp Marketing. SportsRapp Marketing regularly ships from the West Coast to New Jersey and relies on the heavyweight expertise of YRC.
Pleased with the service his company receives, owner Bill Rapp recently wrote to Bill Zollars, chairman, president and CEO of YRC Worldwide about his experiences.
Mr. Zollars,
First, congratulations on the recent ratification of the modified labor agreement with the Teamsters. Not simple, I am certain--but critical to the future of YRC Worldwide.
Second, I am a longtime customer of Yellow--shipping product to Prince Sports, Inc. (based in Bordentown, NJ) since 1994--and never have I received anything but excellent, friendly service and timely deliveries. Any problem that has arisen has been handled promptly, and with the highest level of professionalism. All of your customer service reps are friendly, knowledgeable and ready to help. I really appreciate that.
Finally, I simply want to say thank you for the critical part you play in running a large company that "feels" like a small town business that truly cares about customers--whether big or small.
Thanks again,
Bill A. Rapp, Owner
SportsRapp Marketing
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