Customer POV
Looking for a case study (Customer Perspective article) that appeared in a past issue? You've found the place.
Looking for a past customer testimonial (Customer Viewpoints article)? That's here, too.
Customer Perspective: Census takers count on YRC Worldwide (02/10/10)
What happens if you don't complete your 2010 census form? A census taker pays you a visit. This year, census takers across the country will have the necessary forms and writing materials to complete the count, thanks to the help of YRC Worldwide. Each resident counts.
Customer Perspective: Excellence without compromise (02/03/10)
Sure, the weather can be a concern on the roads. But who'd expect it to be a concern on the phone? EWC Controls calls our attention to YRC Exhibit Solutions and customer service.
Customer Perspective: Extreme service for an extreme makeover (01/27/10)
Holland late-night delivery keeps "Extreme Makeover: Home Edition" project on schedule. Tight timelines.
Customer Perspective: An extra-special person (01/20/10)
A mother in Alaska. A daughter in New Jersey. YRC connects them with Confidence Delivered™.
Customer Perspective: Preparing for duty (01/12/10)
Before their deployment, soldiers in the National Guard go through pre-mobilization training. YRC helps make sure they're equipped for their mission. Called to duty.
Customer Perspective: Out with the old, in with the new (12/16/09)
YRC dedicated reverse logistics personnel, facilities, and technology make the typical end-of-season crunch a snap for retailers. The Janus condition.
Customer Perspective: Defining great customer service (12/08/09)
Helping clients overcome pitfalls in global sourcing requires great customer service. YRC Logistics gets the job done with responsiveness and urgency. It's who you know.
Customer Perspective: Simply reliable brokerage services (11/24/09)
Gaps in communication were slowing down our supply chain at the border. YRC showed us a better way. Now I'm a believer.
Customer Perspective: If the shoe fits (11/18/09)
We ship thousands of shoes to hundreds of stores, every week. We can't slow things down just because we need to change procedures. With YRC Logistics, we don't have to. Working together works.
Customer Perspective: Rock-solid Residential Solutions (11/10/09)
Our residential stone products aren't easy to move, so I certainly understand why interior decorators want them delivered inside the house, to the right room. YRC helps us meet our customers' needs and grow our business. Read on.
Customer Perspective: Delivering to the Solar Village (10/28/09)
When it came time to ship its solar house to the Washington, D.C. for judging, students at one university turned to YRC. An energizing effort.
Customer Perspective: Keeping the supply chain flowing (10/21/09)
Delivering life-saving products halfway around the world takes specific solutions. YRC Logistics delivered.
Customer Perspective: YRCW keeps music retailer rockin' (10/14/09)
YRC transportation and YRC Logistics distribution services are a hot duo for retail solutions. Catch the beat.
Customer Perspective: Megawatt benefits from transportation management solution (10/07/09)
Southeast energy company continues to enjoy bottom-line savings and process improvements from its eight-year partnership with YRC Logistics. Shine a light on the situation.
Customer Perspective: Award-winning service helps NDTA (09/30/2009)
It takes a lot of moving parts to keep America's defense system on track. The NDTA knows who it can count on to move those parts around the country or around the world, safely and reliably. Don't miss learning more.
Customer Perspective: A sweet ride (09/23/2009)
You might think delivering candy is a sweet job, but the drivers responsible face some big hurdles. Get a better taste of what's involved.
Customer Perspective: Going the extra mile (09/16/2009)
A dedicated employee goes on site to back up the YRC promise to deliver confidence. Read on.
Customer Perspective: A "business that truly cares about customers" (09/02/2009)
A customer since 1994, SportsRapp Marketing owner Bill Rapp writes Bill Zollars about his experiences with YRC.
Customer Perspective: Holland Turns the Switch (08/26/2009)
Quickly switching trailers is an important service metric for a leading producer of wire and cable products. Read how Holland powers up its service.
Customer Perspective: Heavy Equipment Dealer digs YRC (08/19/2009)
A heavy equipment sales, service and parts dealer in the Midwest relies on YRC to keep parts on hand at its branches. Dig into the details.
Customer Perspective: Cleaning Up with Customer Service (08/12/2009)
Cleaning supply manufacturer sells itself on service, and Reddaway is part of the solution. Scour out the rest of the factors.
Customer Perspective: Verifiably Secure Server Shipment (08/05/2009)
Our network servers shipped securely and safely using YRC Sealed DividerTM service. Read more.
Customer Perspective: Hot And Heavy Shipments Handled With Care (07/29/2009)
A leading maker and supplier of premium outdoor grills and gas-related products relies on YRC. Find out more.
Customer Perspective: Lessons Learned (07/22/2009)
Back-to-school is a big time of year for retail businesses. Read how YRC delivered a nationwide school supplies program with textbook precision.
Customer Perspective: Supply Chain Gets a Healthy Makeover (07/14/2009)
As our supply chain for health and hygiene products became more complex, it also became less efficient and less cost effective. YRC Logistics helped us achieve powerful results. Discover how YRC Logistics helped us achieve powerful results.
Customer Perspective: Fitness Company Strengthens Customer Service (07/08/2009)
We manufacture and sell fitness equipment, and our customer experience extends right into our customers' homes. Read how we toned up our customer service.
Customer Perspective: Cash Can Grow on Trees (07/01/2009)
We distribute garden supplies and timing is critical. It's a seasonal business; most of our orders ship in a two-three month period. Reddaway delivers on our schedule, so we can cash in on trees. Get to the root of the story.
Customer Perspective: YRC Delivers "Tomorrow's Products" Today (06/24/2009)
We distribute electronic tools--we call them the "products of tomorrow," but our customers want them to arrive today. YRC makes that work, no matter what logistical challenge we have. Read more.
Customer Viewpoints
Kudos to Dispatcher in Springfield, Mass. (03/02/2009)
“I wanted to bring to your attention the great job that Wayne [Waldron] does in handling our account. With all the dispatchers that I need to deal with, Wayne is by far the most receptive to our needs. On Wednesday I had shipped to Brampton, Ontario, one skid for overnight delivery. On Thursday it came to my attention that I missed the notes on the BOL and the ‘heads up’ phone call to Wayne. Brampton checked and found out that the shipment was not scheduled to them until the following day. I then called Wayne, and he actually got it delivered on Thursday. Without Wayne's intervention this would not have happened. This is just one example of the fine job he does for New Penn. Thanks for your continued support.” ~ John, warehouse manager
Snowy pick-up (02/17/2009)
"I would like to bring to your attention the excellent service we received from your dispatch department and Al Vollmer... I scheduled the shipment for Friday but mentioned that I didn’t know if we would be open [due to the snow storm]... some of us made it in... Al called to say he was on his way, and I was able to leave the plant before noon... I didn’t get the names of all the people who worked to make it happen but service like this is the reason Holland is my #1 carrier." ~ Linda Hazelton, UFS Corporation
Kudos to New Penn Dispatcher (03/02/2009)
"I wanted to bring to your attention the great job that Wayne [Waldron] does in handling our account. With all the dispatchers that I need to deal with, Wayne is by far the most receptive to our needs. On Wednesday I had shipped to Brampton, Ontario, one skid for overnight delivery. On Thursday it came to my attention that I missed the notes on the BOL and the 'heads up' phone call to Wayne. Brampton checked and found out that the shipment was not scheduled to them until the following day. I then called Wayne, and he actually got it delivered on Thursday. Without Wayne's intervention this would not have happened. This is just one example of the fine job he does for New Penn. Thanks for your continued support." ~ John, warehouse manager
